Project Awareness
The client is a document legalization and authentication services provider with over 40 years of experience. The organization sought a reliable partner to modernize their outdated .NET web application hosted on-premises. Their existing process spanned multiple systems and required manual intervention. Zerozilla designed and implemented a unified system that significantly improved their service quality and customer experience.
Client Objectives
- Fragmented workflows due to disintegrated systems.
- Increased risk of human error caused by heavy reliance on manual processes.
- Redundant data entry tasks consumed valuable time and resources.
- Delays in document processing and service delivery due to inefficient workflows.
- Lost revenue opportunities as a result of operational inefficiencies.
- Poor customer satisfaction due to inconsistent and delayed services.
Zerozilla’s Solution
Technology
Stack Used
.NET
Angular JS
C#
Web API
SQL Server
SAGE Accounting
Our Developmet Approach
Legacy Software Modernization: Leveraged Microsoft Azure to enhance features and software capabilities, ensuring scalability and maintainability.
Improved Security and Customer Experience: Upgraded security measures and improved user interface to elevate customer satisfaction and attract new revenue streams.
Boosted Service Quality and Cost Efficiency: Streamlined operations and automated processes to reduce revenue losses, enhance service quality, and lower customer service costs.
Universal Accessibility: Enabled universal access to the application from any location, improving convenience and operational flexibility.
Integration with Downstream Systems: Implemented automated interactions with downstream systems, including payment gateways and shipping companies, to streamline operations and ensure seamless service delivery.
Value Unlocked
Modern Customer Portal
- Order Placement: A wizard-style order placement process.
- Quotation and Payment: Online quotation and payment capabilities.
- Self-Service Features: Order tracking and modification features
Backend Processing Portal
- User Interface: An intuitive user interface for enhanced usability.
- Workflow Automation: Automated workflow processes with manual override options.
- Customer and Order Management: Automated customer creation and seamless order entry into the accounting system.
- Shipping Integration: Functionality for generating shipping labels and integrated barcode reader for operational efficiency.
Conclusion
The modernization project successfully transformed the client’s outdated systems into a streamlined, efficient, and user-friendly platform. Overall, the project delivered a robust, efficient, and scalable solution that met the client’s needs and positioned them for future growth.
