End User Computing (EUC)

Job Category: Mobile Device Management -
Job Type: Full Time

Desired Competencies (Technical/Behavioral Competency)

– Strong technical knowledge in managing the devices (Enrollment, App deployment, Profile configurations, OS upgrades, Compliances and Asset management)

– Must have experience supporting Microsoft Windows operating systems (domain environment). – Expertise with the platform of iOS and Android (Zebra and Apple: iPad and iPod)

– Build and install PCs, telephone systems, and peripheral devices related to desktop infrastructure, in accordance with department standards.

– Address user tickets regarding hardware and software.

– Identify, log and resolve technical problems with software applications or systems.

– Excellent communication and interpersonal skills.

– Ensure customer satisfaction by providing the best solutions to their queries.

– Help create technical documentation and manuals

– Understanding of windows 7,10 architecture

– MSI Packaging, Repackager, Creation of Transforms

Knowledge on basic concepts Windows ,SCCM, Install shield, MSI, Transforms Scripting and AD

1 Must have very good experience with MDM using Workspace ONE UEM (AirWatch) and Intune

2 Must have platform knowledge in the platform of Android and iOS (Zebra: TC57 and Apple: iPad and iPod)

3 Expertise in migration from one MDM tool to another (MEM to WS1)

4 Good experience in Apple Business Manager (DEP and VPP)

5 Advanced experience in Apple Push Notification Services (APNs)

6 Good scripting knowledge in Workspace ONE UEM by using the Products: Files and Actions

7 Must know about OS upgrades in Android/iOS and Launchers

8 Experience in App deployment (Internal, External and Public)

9 Strong knowledge in Application compatibility testing for OS levels and migration

10 Intermediate knowledge of MEM

11 Troubleshooting the apps\OS updates and upgrades \Network (Wi-Fi)\Enrollment\Profiles

12 Good Communication Skills, Documentation, and Presentation Skills

Apply for this position

Drop files here or click to uploadMaximum allowed file size is 2 MB.
Allowed Type(s): .pdf, .doc, .docx