The client faced a range of operational inefficiencies due to disconnected and manual HR processes. Employee data was scattered across spreadsheets and disparate tools, making it difficult to access accurate, real-time information. The absence of automation in payroll, leave tracking, and performance evaluation resulted in frequent errors and delays, affecting both HR productivity and employee satisfaction.

Communication gaps between HR and other departments further compounded these issues, while compliance with regulatory requirements remained a constant concern due to lack of centralized documentation and audit trails.